APPOINTMENT BOOKING POLICY

In order to book an appointment for any service, SORT'D Solutions, LLC (SORT'D Organizing) requires all customers to make a "Booking Deposit," paid in advance at the time of booking, to SORT'D Organizing in the amount of 50% of the "Total Balance Due." (The "Total Balance Due" is the amount to be paid by the customer which has been agreed upon by all parties involved at the time of booking & in advance of the completion of the process for booking a "Confirmed Appointment" session). Once the full required "Booking Deposit" payment amount(s) has been received by SORT'D Organizing, the appointment will then be considered a "Confirmed Appointment" session. The customer will receive a receipt for the "Booking Deposit" payment transaction via an email sent to the email address on file with SORT'D Organizing at the time payment was received (A paper copy of the receipt is available for mail to the customer upon request).  The customer will also receive a separate "Appointment Confirmation Email" showing the details for the "Confirmed Appointment" session. Upon completion of the "Confirmed Appointment" session, any & all of the Booking Deposit" amount(s) paid by, or on behalf of, the customer, & which has been received by SORT'D Organizing will be applied towards the pre-agreed upon "Total Balance Due" for the completed "Confirmed Appointment" session. The remaining amount of the "Total Balance Due" once the "Booking Deposit" amount(s) has been applied is the "Total Remaining Balance," for which the customer is responsible for payment, due immediately upon completion of the "Confirmed Appointment" session. SORT'D Organizing does not offer invoiced payment options for any service sessions at this time.

CANCELLATIONS- REQUIRED MIN. of 24-HOUR NOTICE made directly to SORT'D Organizing via either email to info@sortdorganizing.com or by calling 214-396-3945 is required for any & all "Cancellations" of any "Confirmed Appointment" session. A FULL REFUND of any & all "Booking Deposit" amount(s) paid by, or on behalf of the customer & received by SORTD Organizing will be issued to the customer using then same method used at the time original payment was made immediately if the required 24-hour notice has been provided in an acceptable manner. Failure to provide the required 24-hour notice of any "Cancellation" will result with the customer being labeled "No-Show" for the "Confirmed Appointment" which will also result with the FORFEITURE/LOSS of any & all "Booking Deposit" amount(s) that have been paid by, or on behalf of, the customer & received by SORT'D Organizing, NO REFUND will be issued to the customer.

NO-SHOWS- A customer is labeled as "No-Show" for a "Confirmed Appointment" session once the customer fails to appear prior to the expiration of the allowed "Grace Period." 

OR

If the customer fails to provide the required min. 24-hour notice for any "Cancellation."

GRACE PERIOD- A customer is allowed a 20 min. "Grace Period" for late arrival to any "Confirmed Appointment" session, whether in-person or virtual. Once the "Grace Period" has expired the customer is labeled "No-Show" for the "Confirmed Appointment," any & all "Booking Deposit" amount(s) paid by, or on behalf of the customer & which has been received by SORT'D Organizing will be considered to be FORFEITED/LOSS, NO REFUND will be provided to the customer.